FAQ: Your Questions Answered about Enlivenadorn.me by Gwynstone
About My Products
Q: What makes your products unique?
A: Each of my creations is handcrafted with care and intention. As an artisan, I use sustainable materials and draw inspiration from nature, spirituality, and cultural symbolism. Every piece carries a story, making it a meaningful addition to your life or a special gift for someone you care about.
Q: Are your items handmade?
A: Yes, every product in my collections are handmade and designed by me or a family member. We celebrate the imperfections and individuality of handmade goods, ensuring no two items are exactly alike.
Q: Do you use sustainable materials?
A: Absolutely. Whenever possible, we source eco-friendly and sustainable materials, such as natural stones, recycled metals, and organic textiles. Our goal is to create beauty that respects the earth.
Customization and Gifts
Q: Can I customize an item?
A: Many of our products can be individualized, such as different sizes of jewelry or stones used in designs. Check the product description for customization options, or contact Gwynstone directly for special requests.
Q: How do I choose the perfect gift?
A: We recommend browsing my categories in the menu, or go to these links: Enliven (for home décor) or Adorn (for jewelry). You can filter by type, recipient, or theme to find something truly special. Still unsure? Our gift guide blog posts are here to help!
Q: Do you offer gift wrapping?
A: Yes! All gift orders come in a nice cotton-filled box ready for gifting, it is eco-friendly wrapping and the option to include a personalized note is always there.
Ordering and Shipping
Q: How long does it take to process an order?
A: Since many of our items are made to order, processing times can vary. Most orders ship within 1-2 business days. For custom orders, please allow 3-5 business days.
Q: Do you ship internationally?
A: Yes, I ship to many countries worldwide. But, I have to work through my ETSY shop for those orders so purchase at Gwynstone.etsy.com. Do not see the item (or it costs more on ETSY)? Let me know and I can make a custom listing for you there.
Q: What are your shipping options?
A: I offer standard shipping options via USPS with a flat rate.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use this number to track your package online.
Returns and Exchanges
Q: What is your return policy?
A: I want you to love your purchase. If you’re not satisfied, I accept returns within 30 days of delivery for a full refund or exchange. Please ensure items are in their original condition.
Q: How do I initiate a return or exchange?
A: Contact me at admin@elivenadorn.me with your order number and reason for the return. I can guide you through the process and provide a prepaid return shipping label if applicable.
Care and Maintenance
Q: How do I care for my jewelry?
A: To keep your jewelry looking its best, avoid exposure to water, harsh chemicals (especially hair spray and lotions), and direct sunlight for extended periods. Store your pieces in a dry, cool place when not in use. For home décor items handwashing is best and dry completely before storing.
Q: Are your products durable?
A: Yes, my products are designed to last with proper care. However, since many items are crafted from natural or delicate materials, I recommend handling them with care to preserve their beauty.
For Collectors and Artisans
Q: Can I request a bespoke or one-of-a-kind piece?
A: Yes! If you’re looking for something truly unique, I’d love to create a custom design for you. Reach out to me at admin@enlivendorn.me to discuss your vision.
Q: Do you collaborate with artisans?
A: Absolutely. I am always open to collaboration with talented artisans who share my commitment to craftsmanship, sustainability, and meaningful design. Contact us to explore partnership opportunities.
Contact Us
Q: How can I reach your team?
A: We’re here to help! You can contact us via:
- Email: admin@enlivenadorn.me
- Phone: 419 435 5243
- Reach out on social media: @Gwynstone or @etsygusto
Additional Resources
- My Story: Learn more about our mission and values.
- Enlivenadorn Blog: Explore ideas, inspiration, and guides tailored to your lifestyle.